Shipping policy
TERUN delivers to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Currently, we do not offer international shipping.
Processing Time
We process orders within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you'll get a confirmation email with tracking information.
Shipping Options
- Standard (7-14 business days): $15
Delivery times are estimates in business days and don't include weekends or holidays. Every order includes tracking.
Order Tracking
After your order ships, we'll email you a tracking number. You can follow your package on the carrier's website (USPS, UPS, FedEx, or the assigned carrier).
Delays
We try our best to meet estimated delivery times, but delays can happen due to carrier issues, weather, or high order volume. If your order is significantly delayed, reach out to us at support@terun.shop and we'll investigate with the carrier.
Incorrect Address
Please verify your shipping address at checkout. We are not responsible for orders delivered to an address you provided incorrectly. If you spot a mistake, contact us right away and we'll attempt to correct it before the order ships.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us within 48 hours of the delivery date (or expected delivery date) at support@terun.shop. We'll collaborate with the carrier to resolve the issue and arrange a replacement or refund where appropriate.