1. What exactly is a DIY miniature house kit? It is a complete set of pre-cut wooden pieces, tiny furniture, fabric, and accessories that you assemble step by step to create a miniature house interior. Most kits include LED lights to illuminate the finished room. No glue or tools are required beyond what is provided in the box, and instructions are included to guide you from start to finish.
2. Do you ship to all US states? Yes, we ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time. So if you are in the US, we can get a kit to you, no matter where you are.
3. What are the shipping options and how long do they take? We offer Standard shipping which costs $15 and takes 7-14 business days. Please allow 1-3 business days for order processing before your package is dispatched. You will receive a tracking number by email as soon as your order ships, so you can follow its journey to your doorstep.
4. What is your return policy? We accept returns within 7 days of delivery. The item must be unused and in its original packaging. Please contact us first to initiate a return. You will be responsible for return shipping costs unless the item arrived defective or damaged, in which case we will cover the return shipping.
5. How will I know my order has shipped? As soon as your order leaves our facility, we send a tracking number to the email you provided at checkout. This tracking number works with USPS, UPS, or FedEx, depending on which carrier handles your package. You can use it to see the estimated delivery date and any delivery updates.
6. Are the kits suitable for beginners? Yes, most of our kits are designed with beginners in mind. The instructions are illustrated and step-by-step, and all pieces are pre-cut and labeled. Some larger kits have more intricate parts, but they are still manageable for a first-time builder. If you ever get stuck, our support team is happy to help.
7. What is the average build time? Build times vary by kit, but most customers finish a miniature house in 8 to 15 hours spread over several evenings. Some smaller kits can be completed in a single weekend. The process is meant to be relaxing, so we encourage you to take your time and enjoy each step.
8. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it. Just email us with your order number and we will cancel it and issue a full refund before it ships. After 24 hours, the order may already be in processing, so we cannot guarantee a cancellation, but we will do our best.
Questions? If you have any other questions, feel free to email us at support@terun.shop. We reply within 24-48 hours and are always happy to help.